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QByte
English
Client area

Two people run QByte Host.

Ayoub builds and protects the platform. Brahim looks after plans, the website and your tickets. When something needs fixing, you know exactly whose job it is.

Open a ticketRead the FAQ

Ayoub

Security Chief

Builds and protects the platform: the backend and API, the VM manager, and the servers they run on.

Looks after

  • SecurityAbuse reports and incident response
  • Backend and APIThe code behind the client area
  • VM managerHow your server is created and controlled
  • ServersThe machines and the network under them

Ask Ayoub about

  • An outage or a slow server
  • A security report
  • A problem with the panel

Brahim

Sales Manager

Looks after how QByte Host reaches people and how it treats them once they arrive: plans, billing questions and technical support.

Looks after

  • SalesPlans, pricing and custom quotes
  • MarketingThe website and how we describe the service
  • Tech supportFollow-ups on tickets, shared with Ayoub

Ask Brahim about

  • Which plan fits your project
  • An invoice or a payment
  • A ticket you want followed up
people read every ticket
2
between monitor checks
1 min
of public status history
90 days
notice for planned maintenance
48 h

What happens to your ticket

No queue of strangers. Two people, one thread.

  1. 1

    You open a ticket

    From the client area. Say what you are trying to do and what you see.

  2. 2

    It goes to the right person

    Technical and security problems go to Ayoub. Plans and billing go to Brahim.

  3. 3

    You get an answer in the ticket

    Replies stay in the same thread, so the history is in one place.

How we work

Three promises you can check.

  • Our uptime is public.

    The status page is fed by our own monitor, which checks the website, API, game panel and VPS panel every minute.

    Open the status page

  • Maintenance is announced first.

    Planned maintenance is announced at least 48 hours ahead, except for emergency work.

    Read the SLA

  • The rules are written down.

    The SLA says how to claim a credit. The acceptable use policy says what is not allowed.

    Acceptable use policy